My encounter with DBS internet banking
Jul 3rd, 2008 by mark
I’ve been a user of DBS Internet banking for quite some time now and I’ve always found it very easy and straightforward to use.
The only problem is recently, I tried to login to my account but have been unsuccessful.
So I called up the customer service and was subsequently told the PIN I entered was wrong. Well I was sure that the PIN I used was the right one initially but nevertheless I followed the customer service officer’s advice to request for a new PIN. And so I did.
About a week later I received the new PIN and finally got down to logging in. I was hoping for it to be without any hiccups but alas, it was not to be. I was still getting the same error message, with the new PIN that was sent to me. So I called in again.
I was put on hold for maybe 10 to 15 mins compared to the almost instantaneous response I got the previous round. (Maybe cos its already so late at night).
Once I got through, I explained the situation. The kind customer service officer then asked me to login again. I did and this time it went through! I was like… huh? All the same credentials but it worked this time.
So I asked what happened to my account and she told me that my Internet Banking device was not synchronized to my account. Hmm… now my question is… how come this wasn’t done earlier when I requested for the new PIN and.. why and how did it get unsynchronized in the first place?
Ah well I’m still glad it finally worked. Hope there won’t be a repeat of this again in the future.













